Question 1

What documents are needed to get started?

Accepted Answer

Initially, we need your GST certificate, PAN, bank statements, and sales/purchase data. We'll provide a specific checklist based on your business type during onboarding.

Question 2

How long does it take to set up?

Accepted Answer

Onboarding typically takes 2-3 business days. Once we have your documents, your dedicated account manager will be assigned and regular filings will begin.

Question 3

How does communication work?

Accepted Answer

You'll have a dedicated WhatsApp group and a primary account manager. Monthly updates are shared via email and WhatsApp.

Question 4

What AI agents does Tax Garden use, and what do they actually do?

Accepted Answer

Tax Garden uses four AI agents running in the background on your account. The Data Entry Agent captures transaction data from casual conversation or voice input. The Classification Agent categorizes every entry into the correct GST heads and expense buckets automatically. The Tasks Creation Agent proactively flags missing data or inconsistencies before filing deadlines. The Tax Advisor Agent analyzes your financials to surface legal tax-saving opportunities specific to your business.

Question 5

Does AI replace my CA or compliance manager?

Accepted Answer

No. AI handles the repetitive, time-sensitive work: data capture, classification, anomaly detection, and tax optimization analysis. Every filing is reviewed and submitted by a qualified compliance professional. You get the speed and accuracy of AI with the accountability of a human expert.

Question 6

How accurate is the AI? What if it makes a mistake?

Accepted Answer

Our AI agents are trained on Indian tax regulations and continuously updated as rules change. That said, every AI-flagged entry is reviewed by our compliance team before submission. We also offer Kavach, our protection plan that covers up to ₹50,000 in service charges for any clerical or data errors made by our team.

Question 7

What happens if I receive a tax notice?

Accepted Answer

Our team handles notice responses and compliance filings. Basic notices are covered in growth plans, while complex notice matters may involve a separate fee discussed upfront.

Question 8

Can you help with pending filings from previous months?

Accepted Answer

Yes, we can help you catch up on backlog filings. This is handled as an add-on service depending on the volume of pending work.

Question 9

Do you support businesses with multiple GSTINs?

Accepted Answer

Yes, our Multi-GSTIN / Scale plan is specifically designed for businesses operating across multiple states with different GST registrations.

Question 10

What is your refund policy?

Accepted Answer

We offer a full refund if the onboarding is not completed within the committed timeline. Post-onboarding, you can cancel anytime with a 30-day notice.

Question 11

Can I add add-ons later?

Accepted Answer

Yes, you can add or remove add-ons anytime. Pricing will be adjusted from the next billing cycle.

Question 12

Are government fees included in your package prices?

Accepted Answer

No, our package prices are for our professional services. Any government fees or statutory payments are charged at actuals.

Question 13

Is my financial data safe when processed by AI?

Accepted Answer

Yes. All data processed by our AI agents is encrypted in transit and at rest. The AI runs within Tax Garden's secure infrastructure and never shares your data with third-party AI providers. Your financial information is never used to train external models.

Question 14

Is my data secure with Tax Garden?

Accepted Answer

Absolutely. We use bank-grade encryption and secure servers to store your financial data. Only authorized personnel assigned to your account have access to it.

Question 15

What is Kavach?

Accepted Answer

Kavach is our unique protection plan that covers data and clerical mistakes made by our team up to ₹50,000 in service charges. It ensures peace of mind and accountability.

GST Filing FAQs: Expert Answers for Indian SMEs

Onboarding & Getting Started

AI, Compliance & Filings

Pricing, Refunds & Add-ons

Data Security & Coverage

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